Refund policy

Here's the policy with the Shipping section removed, leaving only the Return & Refund Policy for damaged products.

Return & Refund Policy

At Lares Creation, we strive to ensure that every product reaches you in perfect condition. We only accept returns, replacements, or refunds if the product is received in a damaged condition. Please read the following policy carefully before placing your order.

Return & Replacement Policy

Returns, replacements, or refunds are accepted only for products received in a damaged condition. We do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or any reason other than a damaged product received at delivery.

Eligibility for a Damage Claim

To be eligible for a replacement or refund:

  • The product must be damaged at the time of delivery.

  • You must record a clear, continuous, and uninterrupted unboxing video from the moment the sealed package is opened until the product is fully inspected.

  • The damage must be clearly visible in the unboxing video.

  • The claim must be reported within 24 hours of delivery.

  • You must provide your order number or proof of purchase.

How to Submit a Claim

To report a damaged product, please email us at larescreation@gmail.com with the following:

  • Your Order Number

  • A clear, uninterrupted unboxing video

  • Photographs of the damaged product (if requested)

  • A brief description of the issue

Our support team will review your claim and respond as soon as possible.

Return Address

If your claim is approved and we request the damaged product to be returned, please send it to:

Lares Creation
16/14, Block I, Bapa Nagar,
Pyare Lal Road, Karol Bagh,
New Delhi – 110005, India

Please do not send any product back without receiving prior approval from our support team. Returns sent without authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return, replacement, or refund unless they are received in a damaged condition:

  • Products that are not damaged upon delivery.

  • Products damaged due to misuse, mishandling, improper storage, or normal wear and tear.

  • Personalized or custom-made products.

  • Perishable goods.

  • Personal care and hygiene products.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Sale, clearance, or discounted items.

Refunds

If, after verification, your damage claim is approved and a replacement cannot be provided, a refund will be processed to your original payment method.

Approved refunds are generally processed within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Important Notes

  • Claims without a valid unboxing video will not be accepted.

  • All claims are subject to verification by Lares Creation.

  • We reserve the right to approve or reject any claim after reviewing the evidence provided.

  • By placing an order with Lares Creation, you agree to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Email: larescreation@gmail.com

Return Address:
Lares Creation
16/14, Block I, Bapa Nagar,
Pyare Lal Road, Karol Bagh,
New Delhi – 110005, India