Shipping policy

At Lares Crection, we take great care in packaging and shipping our products to ensure they reach you in perfect condition.

Shipping Policy

  • Orders are processed and dispatched within the timelines communicated at the time of purchase.

  • Delivery timelines may vary depending on your location and courier service availability.

  • Once your order has been shipped, tracking details will be shared with you (if applicable).

Damaged Product Return Policy

We only accept returns or replacements in cases where the product is received in a damaged condition.

Eligibility for a Damage Claim

To be eligible for a return or replacement:

  1. The product must be damaged upon delivery.

  2. The customer must record a clear and uninterrupted unboxing video from the moment the sealed package is opened until the product is fully inspected.

  3. The damage must be clearly visible in the video.

  4. The claim must be submitted within 24 hours of delivery.

How to Submit a Claim

Please send the following details to our customer support team:

  • Order number

  • Clear unboxing video

  • Photos of the damaged product (if requested)

  • Brief description of the issue

Important Notes

  • Claims without a valid unboxing video will not be accepted.

  • Returns, replacements, or refunds will not be provided for reasons other than receiving a damaged product.

  • Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for return or replacement.

  • Lares Creation reserves the right to review and verify all claims before approving a replacement or refund.

By placing an order with Lares Creation, you agree to the terms outlined in this Shipping & Damaged Product Return Policy.